Support Request definition

Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

Support Request means a request from the Customer made by telephone or via the Support Portal, in relation to an Incident.

Support Request means initiation of a request during Support‌

Examples of Support Request in a sentence

• Although Client is required to propose a priority level in its Support Request, MMI may reclassify the priority level of a Defect in its sole reasonable discretion, and such determination by MMI shall be final and controlling.

• Client may designate additional Administrative Users authorized to contact MMI for Support Requests pursuant to Sections 2.9 (Support Services) and 2.10 (Support Request Requirements).

• MMI shall provide an initial response acknowledging each complete and validly submitted Support Request no later than 1 business day after it is received.

• MMI shall use its best commercially reasonable efforts to cure Defects within the target resolution times set forth in Table 2.12 (Priority Levels), which periods of time shall commence when a Support Request containing all Minimum Required Information is submitted.

• MMI shall have no obligation to respond to or resolve a Support Request (other than notifying Client that the Support Request is incomplete) unless and until all Minimum Required Information is provided.

More Definitions of Support Request

Support Request means an Incident reported by the Client to Qumu Customer Support Services.

Support Request means a request communicated by Customer to EnterpriseDB using the designated procedure to report an Error and to request a correction of such Error.

Support Request has the meaning set forth in Section 3.4(a).

Support Request means a Customer request made to Tanium in accordance these Support Services Terms and Conditions.

Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized End User, such as any answered phone call, answered email, or answered chat.

Support Request or “Support Requests” means the official log for assistance with Sage. Each Support Request will be assigned a unique reference number to track the Resolution Process.

Support Request means any support enquiry, whether related to a failure of a Product as per its technical specifications, or any other Product-related topic such as functionality, operation, or configuration or any other enquiring questions.