Support Team. 5.1 Following the Technology go-live date, the Service provider shall provide the Customer with assistance from its team of support consultants. The support consultants shall have the following roles and responsibilities: ● Assisting the Customer and supplier users with queries from 08:30 to 17:00 Monday to Friday (excluding standard UK Bank Holidays). ● Monitoring the end-to-end process of the Technology and providing administrative assistance to the Customer and suppliers where necessary to overcome issues.
Support Team. Geoplan’s Support Team is available to customers who purchase Geoplan products that incorporate annual maintenance and support. Support is available Monday to Friday, 9.00am to 5.00pm GMT (excluding Bank Holidays). The Support team can be contacted by email or telephone, Online help and technical information can be obtained from our web site. • Telephone: +00 (0)0000 000000 • Email: xxxxxxx@xxxxxxx.xxx • Geoplan Website: xxx.xxxxxxx.xxx provides information about Geoplan and details of our products; FAQ’s, demos, newsletters, postcode release information, and downloads. Geoplan provides a support service that enables our customers to obtain technical assistance, by phone or email. Our support team are experienced users of our software, who are able to provide advice related to the installation or operation of our software and data products that will enable the customer to swiftly overcome most problems and therefore minimise downtime. The support team’s extensive knowledge and experience is supplemented by the Geoplan consultancy team that includes technical specialist and development personnel. The analysts can also advise on the training and consultancy services offered by Geoplan, should this be the most appropriate way to provide the level of assistance required. Geoplan will provide the following software and data support services: • A telephone/online helpdesk for general user enquiries. • Support and advice in the resolution of analysis approaches using the software or data provided. • In dialogue with the customer, we can deliver on site meetings or calls, on a case by case basis. • Supply of all relevant software and data updates (excluding upgrades) released in a given support year. • Information and advice on forthcoming New Releases of the Software and data. • Product registration and response code support. • Product installation / deployment support. • Product fault diagnosis and rectification. • Product replacement – where original CD supply has been lost or damaged we can provide a re-supply of the software as a digital download. Alternatively, we can re-supply the CD, though this service is subject to a minimum charge of £50.00 (Plus VAT and Carriage). This applies to Geoplan’s own standard software and data products. Replacement of customer specific or third party solutions will be reviewed on a case-by-case basis. Geoplan shall respond to all Faults as soon as possible during the hours specified in the Section 7 of this document and shall...
Support Team. PVI will assign an exclusive account team to Carrier and its affiliates for the implementation of the Services. Included will be sales and service application training, technical training, customer service training and provisioning training. Training will be provided as needed at no charge to Carrier. Each functional area will be assigned defined tasks and work hand in hand with assigned Carrier technical personnel.
Support Team. The Contractor will create a dedicated support team which will deliver training and technical assistance to Connecticut child care businesses, also referred to interchangeably as “providers,” including but not limited to licensed family child care centers (DCFH), group homes (DCGH), and centers (DCCC), and potentially license exempt state funded programs as directed by the OEC, to support these businesses in creating and maintaining viable business models. The dedicated support team will include staff with documented expertise in strategy, finance, bookkeeping, and marketing.
