Problem Escalation. The Reseller must provide an incident escalation path for each State, showing on that State’s website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary assigned contacts.
Problem Escalation. Contractor must provide an incident escalation path for each Participating Entity, providing on that Participating Entity’s website, the name, contact information, and role of individuals to whom problems should be escalated if the problems are not resolved by primary contact with both the Contractor and Authorize Dealer/Partner.
Problem Escalation. The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to the EDD’s attention. Problems or issues shall normally be reported in regular status reports. There may be instances, however, where the severity of the problems justifies escalated reporting. To this extent, the Contractor will determine the level of severity and notify the appropriate EDD personnel. The EDD personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. The EDD personnel include, but are not limited to, the following: First level: - Unemployment Insurance Deputy Director Second level: - Information Technology Deputy Director Third level:
Problem Escalation a. The parties acknowledge/agree that certain technical and project-related problems or issues may arise and that each party shall bring such matters to the immediate attention of the other party when identified. Known problems or issues shall be reported in regular weekly status reports or meetings. However, there may be instances where the severity of the problem justifies escalated reporting. To this extent, the State will determine the next level of severity, and notify the appropriate State and CSP personnel. The personnel notified, and the time-period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue.
Problem Escalation. The parties acknowledge and agree certain technical and project related problems or issues may arise, and such matters shall be brought to Cal OES’s attention. Problems or issues shall normally be reported in regular status reports. There may be instances, however, where the severity of the problem justifies escalated reporting. To this extent the Fire Agency will determine the level of severity and notify the appropriate Cal OES personnel. Cal OES personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. Cal OES personnel include, but are not limited to, the following: First level: Xxxx Xxxxx, Emergency Services Coordinator Second level: Xxx Xxxxxxx, Chief, Fire and Rescue Services Third level: Xxx Bout, Assistant Director, Response
Problem Escalation. The parties acknowledge and agree that certain technical and project related problems or issues may arise, and that such matters shall be brought to Cal OES’s attention. Problems or issues shall normally be reported in regular status reports. There may be instances; however, where the severity of the problems justifies escalated reporting. To this extent, the Contractor will determine the level of severity and notify the appropriate State personnel. Cal OES personnel notified, and the time period taken to report the problem or issue, shall be at a level commensurate with the severity of the problem or issue. Cal OES personnel include, but are not limited to, the following: First level: Xxxxxx Xxxxxx, Contract Manager, (000) 000-0000 Second level: Xxxx Xxxxxxxx, Senior Telecommunications Engineer, (000) 000-0000 Third level: Xxxxx Xxxxxxx, 9-1-1 Branch Manager, (000) 000-0000 California Governor's Office of Emergency Services 9-1-1 CPE Systems Vesta Solutions, Inc. Agreement# 4151-6
Problem Escalation. Hours 0 to 72: SearchStax will work to resolve the problem and will attempt to provide a solution within 72 hours after problem identification. If problem identification has not occurred within the timeline outlined in the response expectation table, the problem will be assigned Severity Level 1 and SearchStax will follow the escalation procedures for Severity Level 1 problems. After 4 business days (provided that the problem is not due to the fault of Customer), if SearchStax has not established a plan to correct the problem within a 10-day period, SearchStax will escalate the problem in accordance with the Severity Level 1 escalation procedures described above.
Problem Escalation. 4.1 When the SUPPLIER technical support group determines that it is unable to resolve the problem with its own resources, it will escalate the problem.
Problem Escalation. I-Net Operations will attempt to begin resolution of most problems within two (2) hours of the problem report initially being logged and a service ticket being generated. I-Net Operations will notify the Customer regarding the status of the reported problem and the estimated time to repair completion. The estimated time to repair will depend on the determination of whether or not the issue is outside the control of the County, such as a fiber or power outage, or within the control of the County.
Problem Escalation. The Customer acknowledges and agrees that certain technical and project-related problems or issues may arise, and that such matters shall be promptly reported to the Department of Technology. The Department of Technology agrees to provide an internal escalation process to facilitate communication between the Customer and staff at the Department of Technology, as appropriate. The Account Lead will determine the problem severity level, and notify appropriate staff at the Department of Technology including, but not limited, to the following: First Level Section or Unit Manager/Service Owner Second Level Branch Chief/Service Owner Third Level Division Deputy Director
