Giving us instructions. Who can give us instructions?
Giving us instructions. If you appoint an Authorised User, they may have unlimited authority to give us instructions on your behalf or, if you are a business, you may specify the actions they are authorised to undertake. This Agreement will also apply to them but you remain responsible – any references to ‘you’ will also include Authorised Users where applicable. We will rely on instructions from Authorised Users until such time as you revoke or vary that authority by giving us 48 hours’ notice in writing or by calling us. If you wish to appoint or change an Authorised User, please contact us for more information. We will issue, or you can choose, a username and personalised security credentials (such as a password or fingerprint) and security questions (“security procedures”) so that you can give us instructions. We may accept any instructions received using the security procedures without further checking the identity of the user. You must take all reasonable steps to keep your security procedures secret and safe, and you must take all reasonable steps to prevent loss, theft or fraudulent misuse of them, for example, you should not write them down in a format that is recognisable, save them electronically, choose simple passwords, or let someone else use them unless they are an Authorised User. If you know or suspect that your security procedures have been lost, stolen or misappropriated, or that there have been unauthorised transactions or payments or other security breach, you must notify us immediately by calling us on the numbers above or emailing us at xxxxxxx@xxxxxxxxxxxx.xxx We will prevent the use of your security procedures if we reasonably believe that: • It is appropriate to protect the security of your security procedures or access, • Their use is or may be unauthorised or fraudulent, • It may otherwise compromise our security measures, or • We have to do so under an applicable law or regulation or order of a court or other regulatory body. We will tell you if we need to stop or suspend the use of your security procedures, using the contact details you have provided to us, unless that would break the law. If we cannot contact you in advance, we will attempt to contact you as soon as possible afterwards. Unless we have terminated the Agreement as a result, we will allow you to use your security procedures again once the reasons for taking such action no longer apply. We will also tell you if we become aware of a security breach that could impact you and let you know ...
Giving us instructions. You can contact us and give us instructions by visiting our branch. Your valid instructions shall be only effective when we actually receive them. When you visit our branch, we may ask you to show a form of identification at any time, for example, when making a withdrawal from your current account or giving us a remittance instruction. We may also receive your instructions via fax if only you or joint account holder(s) or any authorized person previously signed our bank’s facsimile mandate. Original instruction must be sent by post as fax confirmation. In processing your instructions, we are acting for you. You will have to comply with any relevant local laws and you agree not to hold us responsible against all obligations and responsibilities we incur as a result of acting for you. We may refuse to act on your instructions if there is a fraudulent activity, they are unclear and incomplete, they are contrary to the law, regulation, code or other duty which applies to us or for any other legitimate reason.
Giving us instructions. 3.1 We, your Bank, cannot change or stop an instruction you give using the Service except in the limited circumstances set out in the User Guides.
Giving us instructions. If you want us to enter into a transaction on your behalf then you need to give us instructions to do so.
Giving us instructions. 3.1 We, your Bank, cannot change or stop an instruction you give using the Service or given by any Bureau acting or purporting to act on your behalf except in the limited circumstances set out in the User Guides.
Giving us instructions. 3.1 You can give us instructions either in writing, verbally, by telephone or through the online banking service unless we tell you that instructions can only be given in a specific way for a particular account or service. Generally we cannot change or stop an instruction you give by telephone or using the online banking service (except in certain limited circumstances) because we start processing instructions when we receive them. If we are able to cancel your instruction we may make a charge.
Giving us instructions. All significant instructions, for instance to bind cover or to notify a claim, must be given in writing by or email. Any instructions shall only be deemed as received once they have been acknowledged by us in writing (whether by email). Please note that as there is no certainty of the completeness, accuracy or receipt of a message or data sent via email. If an instruction is given by email, a confirmatory reply regarding your instructions must be received by you from us for your instruction to be effective. If you do not promptly receive such a confirmation, please raise the matter with your usual contact. We accept no responsibility if any information sent to us by email is incomplete or corrupted. We will be entitled to act upon any instruction from you received by email which reasonably appears to have been sent by you. We do not accept instructions by alternative media such as text message, instant messaging or social media in any form. By instructing us you are warranting that you have authority to do so and that you are not acting in breach of any local law or regulation. Your Insurance You will be responsible for reviewing information on the insurance coverage we present to you. You are responsible for the decisions made regarding the insurer(s) selected for the insurance placement, and it is your decision whether or not to act on our advice and recommendations on both insurers and cover. If the cover and terms do not accord with your instructions, or you have any concerns about the insurers recommended for the placement, you should advise us immediately. We will issue documentation confirming the details of the contract purchased, including the identity of insurers. It is important that you read all your documentation carefully to make sure there are no mistakes or misunderstandings and inform us immediately if you have concerns with the coverage arranged for you. You should also keep your documents in a safe place while your contract remains open to you to make a claim.
Giving us instructions. 3.1 You can give us instructions in writing (post or email).
Giving us instructions. 4.1 To manage your relationship with us under this agreement, you will need to give us a range of different instructions such as:
