Customer Success Manager definition

Customer Success Manager means a dedicated resource that Licensee will have as a resource to ensure of full value is obtained, outside of Technical Support assistance. "Issue Resolutions" mean fixes, patches and workarounds that resolve errors, problems and nonconformities of the Solution with the Documentation.
Sample 1Sample 2
Customer Success Manager or “CSM” means the Softcat individual who provides strategic recommendations, best practices, or industry insights and who is committed to providing value at every interaction;
Sample 1Sample 2
Customer Success Manager. As the point person after project completion, the Customer Success Manager (CSM) will be part of the implementation as an advocate and to ensure a seamless transition to support post go-live. During the Implementation they will regularly check-in to ensure progress is being made and help with the addition of new modules or scope from a commercial perspective. Post go-live, they will provide regular check-ins to ensure the Customer is adopting the Purchased Products and deriving value from them. • Training Manager: Responsible for developing and executing the training plan, with the goal of effective adoption of the Purchased Products by Customer. The Training Manager will be involved throughout the project to ensure they have the Customer specific knowledge to design the most effective training plan possible.
Sample 1Sample 2

Examples of Customer Success Manager in a sentence

  • You will have access to a named Customer Success Manager (CSM) who has a real understanding of educational changes.

  • BUSINESS MANAGERS Your Customer Success Manager can advise you on how best to maximise your investment in XXXX, providing the expertise and guidance you need to ensure the effective use of data in your school.

  • Whether you are a senior leader, teacher, business manager or administrator, your Xxxxxx XXXX support agreement will help to ensure your XXXX software is kept running at optimum efficiency, with the added benefit of strategic input from your Customer Success Manager (CSM).

  • Service Desk Contacts Online Web Portal: xxxx://xxxxxxx.xxxxxxxxxxxxxxxx.xxx/ Via Email: xxxx@Xxxxxxxxxxxxxxxx.xxx Escalation In the event an issue, particularly if it is urgent / critical, has not been addressed satisfactorily and needs to be escalated, escalation points are: • Your Customer Success Manager • Head of Customer Success & Performance • Chief Customer Officer Location Support shall be performed by Intelligent Reach from its premises.

  • If these are required, our technician will ask your Customer Success Manager to raise a quote for you.

  • Add-On Quantity Annual Fee - Edition Essentials Advantage Ultimate Additional Standard Sandbox 1 5% of the Annual Fee for Smart Configure, Price, Quote 5% of the Annual Fee for Smart Configure, Price, Quote Custom Additional Performance Sandbox 1 15% of the Annual Fee for Smart Configure, Price, Quote 15% of the Annual Fee for Smart Configure, Price, Quote Custom Please contact your PROS Customer Success Manager to purchase an add-on.

  • As updates and features are released, your Customer Success Manager or the Customer Support team will troubleshoot all changes to ensure a successful experience for customers.

  • You’ll receive regular communications and guidance from your dedicated Customer Success Manager to support key tasks such as statutory returns, census, managing pupil premium and highlighting new features within XXXX.

  • Alternatively, please contact your Customer Success Manager for a copy.

  • For all other notices or communications to Datadog, Customer may contact, as appropriate, (i) xxxxxxx@xxxxxxxxx.xxx (in connection with Sections 3 and 11.5), (ii) xxxxxxx@xxxxxxxxx.xxx (in connection with Section 5), (iii) any other e-mail address specifically identified in an applicable Section of the Agreement, or (iv) Customer’s Datadog Customer Success Manager via email (in connection with all other communications, including Sections 6.3 and 19).


More Definitions of Customer Success Manager

Customer Success Manager or “CSM” means the key point of contact that manages the Customer relationship. The CSM assists the Customer with its needs, desired business outcomes and manages the solution guidance required to realize value for the Customer.
Sample 1
Customer Success Manager means Origin main point of contact for any Service related matters.
Sample 1
Customer Success Manager is the individual designated by Ayla to serve as the Customer’s main point of contact in Customer’s use of the Services.
Sample 1

Related to Customer Success Manager

  • Supplier’s Manager means a manager who at the relevant time carries such designation from the Supplier under, or in accordance with, ARTICLE 5;

  • Business Manager means an individual whose job function includes a majority of the following: financial budget planning and administration, insurance/risk administration, purchasing, financial accounting and reporting, facility planning, construction and maintenance; personnel

  • City’s Manager means a manager who at the relevant time carries such designation from the City under, or in accordance with, ARTICLE 5;

  • Training manager means the individual responsible for administering a training program and monitoring the performance of principal instructors and guest instructors.

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • FIS means free into store delivery, which requires the Supplier to pay all costs and be responsible for all requirements associated with the supply and delivery of Goods to the Company at the delivery site described in the Order, including all costs associated with transport, insurances, licences, authorisations, duties and taxes.

  • Service Manager has the meaning ascribed thereto in Section 2.01(c).

  • system user means a natural or legal person supplying to, or being supplied by, a transmission or distribution system;

  • Home health aide services means the personal care and maintenance activities provided to individuals for the purpose of promoting normal standards of health and hygiene.

  • Contract Manager means the DNR staff person who processes this contract, makes payments, provides and facilitates dispute resolution, provides technical advice to the Compliance Forester, and is the first point of contact for questions relating to this contract or interpretation of Work. The Contract Manager may perform the duties of the Compliance Forester.

  • Operations Manager means each of the Company and Provider payroll, benefits and information technology representatives on the Operations Management Team as identified in Section 6.0 below.

  • Basic municipal services means a municipal service necessary to ensure an acceptable and reasonable quality of life, which service – if not provided – would endanger public health or safety or the environment.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Ambulance service provider means Latrobe Health Services recognises the following providers for the purposes of paying benefits:

  • Region Manager means the designated DNR staff person responsible for managing the affairs of DNR in designated large geographic areas. The Region Manager may perform the duties of the Contract Manager.

  • Input Service Distributor means an office of the supplier of goods or services or both which receives tax invoices issued under section 31 towards the receipt of input services and issues a prescribed document for the purposes of distributing the credit of central tax, State tax, integrated tax or Union territory tax paid on the said services to a supplier of taxable goods or services or both having the same Permanent Account Number as that of the said office;

  • Auction Manager shall have the meaning set forth in Section 2.19(a).

  • Basic generation service provider or "provider" means a

  • Personal wireless services means commercial mobile services, unlicensed wireless services, and common carrier wireless exchange access services, as defined by federal laws and regulations.

  • Nuclear pharmacy means a pharmacy providing radio-pharmaceutical service.