Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 07/08/2020 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONET-CLOUD (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 19/06/2019 OLA agreed with the Component Provider provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 20/10/2020 Extended agreement with the Component Provider provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) 12/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 5 Service hours and exceptions 9 4 3 Support 9 6 3.1 Incident handling 9 6 3.2 Service requests 10 Service level targets 10 6 5 Limitations and constraints 10 6 6 Communication, reporting and escalation 10 7 6.1 General communication 10 7 6.2 Regular reporting 11 7 6.3 Violations 11 7 6.4 Escalation and complaints 11 7 7 Information security and data protection 12 7 8 Responsibilities 13 8 8.1 Of the Component Provider 13 Of EGI Foundation 13 8 8.2 Of the Customer 14 8 8.3 Of the User 8 9 Review, extensions and termination 14 References 14 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service ProviderCustomer) and CYFRONETIN2P3-CLOUD IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/05/2019 to 31/12/202231/12/2021. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on19/06/2019. The Agreement extends the Resource Center OLA2 with following information:

Issue Date Comment Author. FINAL 07/08/2020 05/05/2021 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETTR-CLOUD FC1-ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 16/12/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider till 21/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETUA-CLOUD BITP (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/12/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 19/06/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETIN2P3-CLOUD IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/05/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 XX/XX/2022 Agreed OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxxx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETCESNET-CLOUD MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand Fusion EGI-ACE Competence Centre1 wishes to demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (AoD)1 service allows user-friendly access to a portfolio of scientific applications primarily HPC and application hosting frameworks (Science Gateways, VREs) HTC). This requirement derives from the fact that local resources are configured not scaled for peak demand and we wish to use the dedicated pool of infrastructure provided by EOSC (and public cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates providers) as an open and extensible ‘hub’ for providers and ea scalable, non-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’vendor specific resource. The User is a consortium represented by the EGI FoundationUK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/08/2020 27/04/2021 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 27/04/2021. The Agreement extends the Resource Centre OLA [1] with the following information:

Issue Date Comment Author. FINAL 07/08/2020 05/05/2021 Agreed OLA agreed with the Component Provider Xxxxxxxxxx Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 v0.1 22/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETUPV-CLOUD GRyCAP (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows userExpanding the capacity and capabilities of EOSC by leveraging the experience, effort and resources of national publicly-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGIfunded digital infrastructures. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User Customer is a consortium represented by the EGI Foundation. EOSC-Synergy This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 25/10/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETUNIV-CLOUD LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 13/10/2020 Agreed OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 Extended agreement with 03/01/2022 Updated the host of the Component Provider till 12/2022 and Section 7. Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated 03/02/2022 Increased resources to run Spark on top of the OLA template (v2.13) cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 9 Violations 11 10 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 11 Of the Component Provider 13 11 Of the EGI Foundation 13 12 Of the Customer 14 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETDepartment of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-CLOUD Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (AoD)1 service allows user2020-friendly access to a portfolio 2023) the project will address challenges faced by many businesses and public administrations of scientific applications improving how they make policy decisions by accessing and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input using data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User Customer is a consortium represented by the EGI FoundationATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 104 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 25,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 30,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 07/08/2020 19/09/2016 OLA agreed with the Component Provider Pprovider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 08/09/2017 New final version. OLA extended till 09/2018 Xxxxxxxx Xx Xxxxx v0.3 21/09/2018 New final version. OLA extended till 12/2019 Xxxxxxxx Xx Xxxxx v0.4 22/11/2019 New final version. OLA extended till 12/2020 Xxxxxxxx Xx Xxxxx v0.5 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.6 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 v0.7 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONET-CLOUD CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/09/2016 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 30/10/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETINFN-CLOUD PADOVA-STACK (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 11/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONET-CLOUD (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 OLA agreed v0.1 20/03/2020 Initial SLA draft Xxxx Xxxxxxxxx v0.2 13/05/2020 Extended SLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx CETA-GRID XXX Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 v0.3 05/05/2021 Extended agreement with the Component Provider till 12/2022 Customer Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) v0.4 21/06/2021 Move resources from IISAS-GPUCloud to IISAS-FedCloud. Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETEOSC-CLOUD Synergy/xxxxx00.xxxx-xxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The COVID19 VO leverages EGI Applications on Demand (AoD)1 service allows user-friendly access Federated Cloud and EOSC Synergy resources to a portfolio of scientific applications and application hosting frameworks (support Open Science Gateways, VREs) that are configured related to use the dedicated pool of cloud computing and HTC clusters from EGICOVID-19 Coronavirus. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User Customer is a consortium represented by the EGI FoundationEOSC-Synergy consortium. The Component providers are delivering a part of the Service(s) and are listed in Section 1. This Agreement is valid from 01/08/2020 20/03/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Provider on 20/03/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Component Provider onCESGA CETA- GRID IFCA- LCG2 IISAS- FedCloud CESNET- MCC NCG-XXXXXX-PT Number of virtual CPU cores 40 20 200 70 64 100 Total Memory (GB) 50 50 400 160 1500 400 Number of GPU Cores 0 144 (Xxxxxxx) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approval) 0 0 Local disk 1TB 200GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 07/08/2020 09/01/2020 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONET-CLOUD SCAI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the EGI Foundation. This Agreement is valid from 01/08/2020 01/01/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 07/08/2020 11/11/2019 OLA agreed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 06/12/2021 20/11/2020 Extended agreement OLA with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13), updated the name of the Component Provider, and extend the OLA with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and CYFRONETINFN-CLOUD CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI Applications CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single sign-on Demand (AoD)1 service allows user-friendly online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to a portfolio of scientific applications digital language data (in written, spoken, or multimodal form) for scholars in the social sciences and application hosting frameworks (Science Gatewayshumanities, VREs) that and beyond. CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they are configured to use the dedicated pool of cloud computing and HTC clusters from EGIlocated. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User Customer is a consortium represented by the EGI FoundationXXXXXX XXXX. This Agreement is valid from 01/08/2020 01/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on