Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 Updated OLA until 06/2019 Xxxxxxxx Xx Xxxxx v3 12/06/2019 Updated OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 02/09/2016 OLA signed with the provider. provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 21/11/2017 Updated OLA until 06/2019 01/2019 Xxxxxxxx Xx Xxxxx v3 12/06/2019 Updated 19/12/2018 Extended OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 with provider till 01/2020 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 26/02/2016 OLA signed with the provider. provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 05/02/2017 Updated OLA until 06/2019 12/2020 Xxxxxxxx Xx Xxxxx v3 12/06/2019 Updated OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 Xxxxxxxx Xx Xxxxx 25/07/2019 Change user name from Mobrain to WeNMR Xxxxxxxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 15/02/2018 Updated OLA until 06/2019 12/2018 Xxxxxxxx Xx Xxxxx v3 12/06/2019 05/12/2018 Updated OLA until 06/2020 12/2019 Xxxxxxxx Xx Xxxxx v4 30/04/2020 22/11/2019 Updated OLA until 06/2021 12/2020 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 20/07/2016 OLA signed with the provider. provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 13/11/2017 Updated OLA until 06/2019 01/2019 Xxxxxxxx Xx Xxxxx v3 12/06/2019 Updated 19/12/2018 Extended OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 with the provider till 01/2020 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 02/03/2017 OLA signed with the provider. provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 02/02/2018 Updated OLA until 06/2019 01/2020 Xxxxxxxx Xx Xxxxx v3 12/06/2019 22/11/2019 Updated OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 01/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 16/10/2018 Updated OLA until 06/2019 Xxxxxxxx Xx Xxxxx v3 12/06/2019 14/06/2019 Updated OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. ContentsContents 1 The Services 4 2 Service hours and exceptions 5 3 Support 6

Issue Date Comment Author. FINAL 30/11/2015 19/09/2016 OLA signed agreed with the provider. provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 Updated v1.1 15/09/2017 New final version. OLA until 06/2019 extended till 09/2018 Xxxxxxxx Xx Xxxxx v3 12/06/2019 Updated v1.2 21/09/2018 New final version. OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 extended till 12/2019 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 02/10/2018 16/10/2018 Updated OLA until 06/2019 Xxxxxxxx Xx Xxxxx v3 12/06/2019 14/06/2019 Updated OLA until 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 Updated OLA until 06/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents