Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 31/01/2021 Agreed OLA SLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Customer Xxxxxxxx Xx Xxxxx Xxxxx/EGI Foundation v0.2 03/01/2022 Updated 16/07/2021 Added a statement to clarify that the host of unused budget during the Component Provider and Section 7service reporting period will be freed. Xxxxxxxx Xx Xxxxx Xxxxx/EGI Foundation v0.3 03/02/2022 Increased resources 01/04/2022 Added P4U OLA with IFCA to run Spark on top of provide GPU access. Added DataHub for dedicated space for the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 10 Violations 10 Escalation and complaints 10 11 Information security and data protection 10 11 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 11 Of the Customer 12 Finance and Administration administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 12 13 Review, extensions and termination 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) DIGITbrain/xx.xxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims DIGITbrain1 is an EU innovation program to harness give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the potential real production line of digitisationa company and runs in parallel with the real manufacturing process. Using this Digital Twin, big data companies can rationalise the manufacturing process, make predictions regarding expected machine failures and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datacan predict maintenance needs. The Customer is a consortium represented by ATOSPNOConsultant. This Agreement is valid from 01/08/2020 01/01/2021 to 31/12/202231/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022)agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 13/10/202031/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submissionCustomer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a the customer directly pays for the service used. The Services are defined by the following properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ xxxxx://xxxxxxxxxx.xx/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category100%IT IFCA ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 136 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 336 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 40 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: Yes. Access to the VPN is also provided. 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged Pledged2 Pledge Other technical requirements: The INDIGOAll computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-DataCloud PaaS orchestrator3 2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be available on the same resources, without an additional cost. added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFNuse3 Pay-CLOUDfor-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. use 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 01/01/2021 - 31/12/2022 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment ode mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] GBP EUR Compute 34,0001587.50£ per month 812,49€ Storage Free per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (included in at least 1 month) a discount of up to 50% on the compute costs) fixed price will be applied Technical support 5,000Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ Total 39,000€5 per TB per month Total45 19050.0 £ per year 9909.6 € per year Other The Services costs reported in this agreement are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only)based on actual usage. Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to Unused budget during the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a servicedelivery period will be freed.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 28/11/2017 OLA agreed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till May 2020 Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx V2 04/09/2019 Storage for JIRA Service expanded to 100GB Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxxxxxx VFINAL 10/09/2019 OLA agreed with provider until 31 May 2020 Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 7 Of the Component Provider 11 7 Of the EGI Foundation 12 7 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 7 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIISAS-Bari data centre) FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims GEOSS (Global Earth Observation System of Systems) is a coordinated effort of GEO’s mission to harness improve EO data management and exploitation systems’ interoperability (at technical, semantic, organisational levels). The NextGEOSS project, a European contribution to GEOSS, proposes to develop the potential of digitisationnext generation data hub and platform for Earth Observations, big where the users can connect to access data and cloud technologies to improve deploy EO-based applications. The concept revolves around providing the modellingdata and resources to the user communities, creation including Cloud Computing resources, connected to provide an integrated work environment for application builders. An essential asset of NextGEOSS is the strong emphasis put on engaging the communities of providers and implementation of policy. In three years (2020-2023) users and bridging the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataspace in between. The Customer is a consortium represented by ATOSNextGEOSS. This Agreement is valid from 01/08/2020 01/03/2018 to 31/12/202231/05/2020. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not expressed decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.Provider

Issue Date Comment Author. FINAL 13/10/2020 05/05/2021 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 22/01/2022 Updated the host of the Component Provider and Section 7. OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSNCG-Bari data centre) XXXXXX-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The LAGO (Latin American Giant Observatory)1 project is an extended Astroparticle Observatory at global scale. It is mainly oriented to harness basic research on three branches of astroparticle physics: the potential extreme universe, space weather phenomena, and atmospheric radiation at ground level. The LAGO detection network consists in single or small arrays of digitisationparticle detectors at ground level, big data spanning over different sites located at significantly different latitudes (currently from Mexico up to the Antarctic region) and cloud technologies different altitudes (from sea level up to improve more than 5000 meters over sea level), covering a huge range of geomagnetic rigidity cut-offs and atmospheric absorption/reaction levels. The LAGO Project is operated by the modellingLAGO Collaboration, creation a non-centralized and implementation distributed collaborative network of policymore than 100 scientists from more than 30 institutions in 11 countries. In three years (2020-2023) Finally, detectors installed in various universities are used as a tool to teach students about particle and astroparticle physics, in particular by leading them to the project will address challenges faced by many businesses and public administrations measurement of improving how they make policy decisions by accessing and using datathe muon decay. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 05/05/2021 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 22/01/2022 Updated the host of the Component Provider and Section 7. OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims O3AS is a service set up to harness the analyse ozone projections and forecast their evolution on a long-term Researchers to study, for example, how stratospheric ozone protects life on Earth from harmful UV radiation by providing robust results of ozone projections for impact studies to gauge potential of digitisation, big data damage and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataavoid damage. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 21/09/2022 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, to support the deployment of the MATRYCS Infrastructure Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIISAS-Bari data centre) FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness The MATRYCS1 enhances the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020energy efficiency policy objectives with the adoption of novel validated business models for the building sector, by opening new opportunities in light of the Big Data approach for decision-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datamaking. The Customer is a consortium represented by ATOSEngineering Ingegneria Informatica S.p.A. (ENG)2. This Agreement is valid from 01/08/2020 01/09/2022 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSCESNET-Bari data centre) MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/12/2017 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 16 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 84 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,00025,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 30,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 05/05/2021 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 22/01/2022 Updated the host of the Component Provider and Section 7. OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSCETA-Bari data centre) GRID (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims O3AS is a service set up to harness the analyse ozone projections and forecast their evolution on a long-term Researchers to study, for example, how stratospheric ozone protects life on Earth from harmful UV radiation by providing robust results of ozone projections for impact studies to gauge potential of digitisation, big data damage and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataavoid damage. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 19/11/2019 OLA agreed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) Xxxxxxxx Xx Xxxxx v0.3 26/03/2021 Extended agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.4 26/12/2021 Updated the host OLA template and changed the name of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 v0.5 07/10/2022 Increased resources the volume space to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM 20TB Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 The European Multidisciplinary Seafloor and water column Observatory (EMSO)1 aims to harness explore the potential oceans and to explain the critical role they play in the broader Earth systems, focussing on climate change, risks of digitisationbiodiversity loss, big data and cloud technologies natural hazards. EMSO's observatories are platforms equipped with multiple sensors to improve measure biogeochemical and physical parameters such as ocean temperature, dissolved oxygen concentration, and ocean current speed and direction. EMSO consists of a system of regional facilities placed at key sites around Europe, from North East to the modellingAtlantic, creation through the Mediterranean, to the Black Sea. Observatories are platforms equipped with multiple sensors, placed along the water column and implementation on the seafloor. They constantly measure different biogeochemical and physical parameters, that address natural hazards, climate change and marine ecosystems. EMSO is a consortium of policypartners sharing a common strategic framework of scientific facilities (data, instruments, computing and storage capacity). In three years Formally it is a European Research Infrastructure Consortium (2020XXXX), legal framework created for pan-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataEuropean large-scale research infrastructures. The Customer User is a consortium represented by ATOSXXXX-XXXX. This Agreement is valid from 01/08/2020 01/12/2019 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) XXXXXXX (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/09/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider v1 2020-09-08 First draft for review Xxxxxxxx Xx Xxxxx, Xxxxxx Xxxxxxx, Xxxxxx Xxxxx Xxxxx Xxxxx, Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxxxxxx - XXX Foundation v1.1 2020-09-25 Approved version attached to the contract as an Annex Xxxxxx Xxxxx v0.2 03/01/2022 Updated the host Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxxxxxx - XXX Foundation Xxxxxxx Xxxxxx - ENG v1.2 2020-10-28 Specifications of the Component Provider and Section 7. Xxxxxxxx first component provider (BIFI) added Xxxxxx Xxxxx Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx - XXX Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 Service level targets 8 7 Limitations and constraints 8 Communication, reporting and escalation 9 8 General communication 9 8 Regular reporting 9 Violations 10 9 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 10 Of the Component Provider 11 Of the EGI Foundation 12 10 Of the Customer 12 11 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 12 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) GoSafe/GoSafe (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims GoSafe Project short description XxXxxx’s main goal is to harness create the potential of digitisationconditions and the standards for a “EU free COVID-19 pass”, big data the “#GoSafe pass” that gives to the holder the right to travel safely among different countries (national and cloud technologies to improve the modelling, creation and implementation of policyinternational). In three years This pass is a token or a tag (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datathat can be a physical or virtual). The Customer is a consortium represented by ATOS. Engineering Ingegneria Informatica S.p.A. This Agreement is valid from 01/08/2020 01/10/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022)31/12/2020. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 13/10/202022/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation typesAll services provided by EGI are listed under: ● Pledged - xxxxx://xxx.xxx.xx/services/. The Services are defined by the following properties: Compute Resource Centre: BIFI Service Cloud Compute # of virtual CPU cores: 40 # of GPU cards 0 # of CPU cores per GPU card 0 Memory per core (GB): 2 Local disk (GB): 1000 Public IP addresses: 1 Allocation type: Pledged1 Other technical requirements: n/a 1 Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Customer Payment mode offer: Pay-for-use4 use2 Duration: 01/08/2020 - 31/12/2022 Online 1/10/2020 to 31/12/2020 Virtual Organisation Supported VOs: xxxxxx.xxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx.xxx.xx VO-wide list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxxx.xxx.xx/xxxxx.xxxx Storage Resource Centre INFN-CLOUD-BARI BIFI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A 1 Standard interfaces supported: POSIX/Object Storage POSIX Storage technology: Nn/A a Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) n/a Duration: 01/08/2020 1/10/2020 - 31/12/2022 31/12/2020 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx xxxxxx.xxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx.xxx.xx The Services are supported by additional services: ● Accounting6 ● • Accounting3 2 See service offer for specifications (e.g. pricing, administration) • Service Monitoring7 Monitoring4 (EGI operational Virtual Organization only). ) Note: Please note that the following services are not provided by EGI Foundation: ● • Monitoring of xx.xxxxxxxxxxx.xx. ● vo xxxxxx.xxx.xx • Monitoring of services provided by the Customer on agreed resources. resources 2 Service hours and exceptions IT services according to The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service catalogue are interruptions (“scheduled downtimes”5) will be notified via email in general delivered during a timely manner i.e. 24 hours per day, 7 days per week (i.e. 365 days before the start of the outage6. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk7. Access requires a valid X.509 or 8,760 hours), the login via an EGI SSO account8. Support is available between: • Monday to seamlessly support business operationsFriday. Planned and announced interruptions may reduce • From 9:00 to 17:00 in the effective operating time zone of a servicethe relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 13/10/2020 11/11/2021 Agreed OLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx, v0.2 05/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSTR-Bari data centre) FC1-ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The Fusion EGI-ACE Competence Centre1 wishes to harness demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the potential of digitisation, big data fact that local resources are not scaled for peak demand and cloud technologies we wish to improve use the modelling, creation and implementation of policy. In three years infrastructure provided by EOSC (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datacloud providers) as a scalable, non-vendor specific resource. The Customer User is a consortium represented by ATOSthe UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/08/2020 22/04/2021 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. v0.1 04/03/2022 First OLA draft Xxxxxx Xxxxx v1.0 28/04/2022 FINAL 13/10/2020 Agreed OLA with the Component Provider Xxxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims Binareé Oy1 is a recent spin-off from the University of Jyväskylä (Finland), doing research and development in embedded device and IoT security, Binaré offers both professional services and an automated analysis platform to harness meet various needs for IoT security. Binaré’s advisory services leverages both the potential automated platform and the team’s expertise to offer penetration testing and detailed cyber security assessments of digitisation, big data and cloud technologies to improve IoT devices/firmware in an online environment that closely simulates the modelling, creation and implementation of policy. In three years (2020real-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataworld. The Customer is a consortium represented by ATOS. the Bynaré Oy SME This Agreement is valid from 01/08/2020 01/03/2022 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation Customer and the Provider 27/04/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider on 13/10/2020does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submissionCommunity. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer the Customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below linksproperties: ● Cloud Compute (category: Compute) 1 xxxxx://xxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: o Cloud Compute ▪ Number of virtual CPU cores: 136 384 ▪ Memory per core (GB): 336 Local disk (GB): 40 768 in total ▪ Public IP addresses: Yes. Access to the VPN is also provided. 10 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: n/a ▪ Duration: 01/03/2022 - 31/12/2022 o Allocation type: Pledged Other technical requirementso Provider AUP link: The INDIGOxxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-20210616.pdf o Supported VOs: xx.xxxxxx-xx.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx o VO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offerwide list:xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxx-xx.xx o GODB URL: Pay-for-use4 DurationService: 01/08/2020 xxxxx.xxxxx.xx.xxxx.xx - 31/12/2022 xxx.xxxxxxxxx.xxxx Online Storage (category: Storage) Description: xxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Centre Centre: INFN-CLOUD-BARI Category o Online Storage ▪ Guaranteed storage capacity [TB]: 210 TB ▪ Opportunistic storage capacity [TB]: NTB]:n/A a ▪ Standard interfaces supportedsupported3: POSIX/Object POSIX ▪ Storage Storage technology: N/A technology4:CEPH ▪ Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 n/a ▪ Duration:01/03/2022 - 31/12/2022 ▪ Payment ode mode offer: Pay-for-use Sponsored o Allocation type: Pledged Virtual Organisation o Provider AUP link: xxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-20210616.pdf o Supported VOs: xx.xxxxxxxxxxx.xx xx.xxxxxx-xx.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only)xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx 3 CDMI, POSIX, SWIFT, etc. Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources4 DPM, dCache, STORM, etc. 2 Service hours and exceptions IT services according to the service catalogue are As defined in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a serviceResource Centre OLA [1].

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIN2P3-Bari data centre) CPPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/02/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 11/11/2019 OLA agreed with the Component Provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7till 12/2021. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top 11/12/2021 Updated OLA template (v2.13). Updated the name of the cluster: 36 vCPU cores and 32GB of RAM Component Provider. Extend the OLA with the Component Provider till 12/2022. Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx 11/11/2022 Extended OLA with the Component Provider till 12/2023. Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to harness create and maintain an infrastructure to support the potential sharing, use and sustainability of digitisation, big language data and cloud technologies tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to improve digital language data (in written, spoken, or multimodal form) for scholars in the modellingsocial sciences and humanities, creation and implementation of policybeyond. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they make policy decisions by accessing and using dataare located. The Customer is a consortium represented by ATOSthe XXXXXX XXXX. This Agreement is valid from 01/08/2020 01/11/2019 to 31/12/202231/12/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) OBSPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSBEIJING-Bari data centre) LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/09/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 31/01/2021 Agreed OLA SLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Customer Xxxxxxxx Xx Xxxxx Xxxxx/EGI Foundation v0.2 03/01/2022 Updated 16/07/2021 Added a statement to clarify that the host of unused budget during the Component Provider and Section 7service reporting period will be freed. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx Xxxxx/EGI Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 10 Violations 10 Escalation and complaints 10 11 Information security and data protection 10 11 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 11 Of the Customer 12 Finance and Administration administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 12 13 Review, extensions and termination 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) DIGITbrain/xx.xxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims DIGITbrain1 is an EU innovation program to harness give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the potential real production line of digitisationa company and runs in parallel with the real manufacturing process. Using this Digital Twin, big data companies can rationalise the manufacturing process, make predictions regarding expected machine failures and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datacan predict maintenance needs. The Customer is a consortium represented by ATOSPNOConsultant. This Agreement is valid from 01/08/2020 01/01/2021 to 31/12/202231/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022)agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 13/10/202031/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submissionCustomer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a the customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below linksproperties: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute 1 xxxxx://xxxxxxxxxx.xx/ Resource Centre: INFN-CLOUD-BARI Category100%IT ServiceCategory: Cloud Compute Number of virtual CPU cores: 136 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 336 400GB RAM @ £1.75 per GB per month Local disk (GB): 40 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: Yes. Access to the VPN is also provided. 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.Pledged

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSCREATIS-Bari data centre) INSA-LYON (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/01/2018 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 7 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 8 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 10 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIN2P3-Bari data centre) IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 68 Memory per core (GB): 336 304 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,00020,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 25,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 05/05/2021 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 22/01/2022 Updated the host of the Component Provider and Section 7. OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIFCA-Bari data centre) LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims O3AS is a service set up to harness the analyse ozone projections and forecast their evolution on a long-term Researchers to study, for example, how stratospheric ozone protects life on Earth from harmful UV radiation by providing robust results of ozone projections for impact studies to gauge potential of digitisation, big data damage and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataavoid damage. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) PISA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/08/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) CATANIA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider provider Xxxxx Xxxxx Xxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUDRECAS-BARI Category: Cloud Compute Number of virtual CPU cores: 136 68 Memory per core (GB): 336 304 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 orchestrator will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 use3 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUDRECAS-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSNCG-Bari data centre) XXXXXX-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 05/05/2021 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 22/01/2022 Updated the host of the Component Provider and Section 7. OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) BIFI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The LAGO (Latin American Giant Observatory)1 project is an extended Astroparticle Observatory at global scale. It is mainly oriented to harness basic research on three branches of astroparticle physics: the potential extreme universe, space weather phenomena, and atmospheric radiation at ground level. The LAGO detection network consists in single or small arrays of digitisationparticle detectors at ground level, big data spanning over different sites located at significantly different latitudes (currently from Mexico up to the Antarctic region) and cloud technologies different altitudes (from sea level up to improve more than 5000 meters over sea level), covering a huge range of geomagnetic rigidity cut-offs and atmospheric absorption/reaction levels. The LAGO Project is operated by the modellingLAGO Collaboration, creation a non-centralized and implementation distributed collaborative network of policymore than 100 scientists from more than 30 institutions in 11 countries. In three years (2020-2023) Finally, detectors installed in various universities are used as a tool to teach students about particle and astroparticle physics, in particular by leading them to the project will address challenges faced by many businesses and public administrations measurement of improving how they make policy decisions by accessing and using datathe muon decay. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 28/11/2017 OLA agreed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till May 2020 Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 V1 14/12/2018 The provider has extended the RAM of one node of the CKAN cluster from 16GB to 32GB. Updated the host of the Component Provider and Section 7. OLA Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top 24/07/2019 change name of the provider from CESNET- MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx V2 04/09/2019 Updated agreement with new resources for CKAN cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx . Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx FINAL 18/09/2019 Final version agreed with provider Xxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 7 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 8 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 8 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSCESNET-Bari data centre) MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims GEOSS (Global Earth Observation System of Systems) is a coordinated effort of GEO’s mission to harness improve EO data management and exploitation systems’ interoperability (at technical, semantic, organisational levels). The NextGEOSS project, a European contribution to GEOSS, proposes to develop the potential of digitisationnext generation data hub and platform for Earth Observations, big where the users can connect to access data and cloud technologies to improve deploy EO-based applications. The concept revolves around providing the modellingdata and resources to the user communities, creation including Cloud Computing resources, connected to provide an integrated work environment for application builders. An essential asset of NextGEOSS is the strong emphasis put on engaging the communities of providers and implementation of policy. In three years (2020-2023) users and bridging the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataspace in between. The Customer is a consortium represented by ATOSNextGEOSS. This Agreement is valid from 01/08/2020 01/03/2018 to 31/12/202231/05/2020. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not expressed decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.Provider

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, 1.09.2016 Final version Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Xxxxxxxxxx Xxxxxxxxx 06/12/2017 Discussing one year extension, until Dec 2018 Xxxxxxxxxx Xxxxxxx v1.1 22/01/2018 OLA extended until Dec 2018, added some information about HA configuration Xxxxxxxxxx Xxxxxxx, Xxxxxxx Xxxxxxxxxx v1.2 30/01/2019 Yearly review, 1 year extension until Dec 2019 Xxxxxxxxxx Xxxxxxx, Xxxxxxx Xxxxxxxxxx v1.3 03/12/2019 yearly review, 1 year extension until Dec 2020, updated Component Provider contact, updated Violations, Escalations and Section 7Complaints sections. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxxxx Xxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 Regular reporting 9 6 Violations 10 6 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 7 Of the Component Provider 11 7 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 8 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) UKRI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 1/01/2016 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022)31/12/2020. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 1/11/2016; the 1 year extension of the agreement was discussed and approved on 13/10/202003/12/2019. The Agreement extends Component Provider is bound by the Resource Center OLA2 with terms and conditions of the following informationEGI Default Operational Level Agreement1 supplemented by the terms and conditions of this specific Agreement: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised following properties: Technical The CernVM File System (CernVM-FS or CVMFS) is a read-only file system designed to deliver scientific software onto virtual machines and physical worker nodes in a fast, scalable, and reliable way. CernVM-FS is a file system with a single source of data. This single source, the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFNrepository Stratum-0, is maintained on a dedicated release manager machine or CVMFS Uploader. The CVMFS Uploader is hosted by a server that offers read-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access write access to the VPN repository maintainers via a GSI interface. The Stratum-0 server is also provided. Allocation type: Pledged Other technical requirements: The INDIGOpublishing the current state of the repository from the release manager machine and is hosted by a node providing Scientific Linux OS, AUFS-DataCloud PaaS orchestrator3 will be available on the same resourcesenabled kernel (maintained by CERN developers), without an additional cost. Payment mode offer: PayApache HTTP server and specific CernVM-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications FS packages (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported maintained and distributed by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization onlyCERN). Note: Please note Coordination This activity is responsible for the coordination of the system operation and upgrade activities with those partners that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective charge of operating time of a serviceother systems that depend on it.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 22/02/2016 OLA signed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 15/12/2017 Updated the host of the Component Provider and Section 7. OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources 25/07/2019 Changed user name from MoBrain to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% v0.5 11/12/2021 Updated OLA template (from 104 to 136 vCPUsv2.13) Xxxxxxxxx XxxxXxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-Xxxxxx CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSNCG-Bari data centre) XXXXXX-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The main objective of WeNMR is to harness lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the potential of digitisation, big data existing expertise available within WeNMR1 and cloud technologies to improve the modelling, creation N4U2 and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses integrating molecular structural biology and public administrations of improving how they make policy decisions by accessing medical imaging services and using data. The Customer is a consortium represented by ATOSthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/08/2020 01/01/2016 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 25/10/2019 OLA agreed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of 20/10/2020 Extended agreement with the Component Provider and Section 7. till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of 06/12/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 11/01/2022 Updated the OLA template (from 104 to 136 vCPUsv2.13) Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxx Xx Xxxxx v0.5 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSUNIV-Bari data centre) LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/11/2019 to 31/12/202231/12/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA v0.1 20/03/2020 Initial SLA draft Xxxx Xxxxxxxxx v0.2 13/05/2020 Extended SLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. CETA-GRID XXX Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of 05/05/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Customer Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 Service level targets 8 7 Limitations and constraints 8 Communication, reporting and escalation 9 8 General communication 9 8 Regular reporting 9 Violations 10 9 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider EGI Foundation 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 11 Review, extensions and termination 13 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSEOSC-Bari data centre) Synergy/xxxxx00.xxxx-xxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims COVID19 VO leverages EGI Federated Cloud and EOSC Synergy resources to harness support Open Science related to the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataCOVID-19 Coronavirus. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. The Component providers are delivering a part of the Service(s) and are listed in Section 1. This Agreement is valid from 01/08/2020 20/03/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022)31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 13/10/202020/03/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Categoryproperties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Component Provider CESGA CETA- GRID IFCA- LCG2 IISAS- FedCloud IISAS- GPUCloud CESNET- MCC NCG-XXXXXX- PT Number of virtual CPU cores: 136 cores 40 20 200 50 20 64 100 Total Memory per core (GB): 336 ) 50 50 400 000 00 0000 400 Number of GPU Cores 0 144 (Xxxxxxx) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approva l) 6 NVIDIA K20 0 0 Local disk (GB): 40 1TB 200GB 40GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses: Yes. Access to the VPN is also provided. addresses 1 50 1 50 10 3 3 Provider AUP link AUP AUP AUP Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. type Opportunistic Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs: xx.xxxxxxxxxxx.xx VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: ● Accounting6 ● • Accounting1 • Service Monitoring7 Monitoring2 (EGI operational Virtual Organization only). ) Note: Please note that the following services are not provided by EGI Foundation: ● • Monitoring of xx.xxxxxxxxxxx.xx. ● xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources. resources 1 xxxx://xxxxxxxxxx.xxx.xx/ 2 Service hours and exceptions IT services according to The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service catalogue are interruptions (“scheduled downtimes”3) will be notified via email in general delivered during a timely manner i.e. 24 hours per day, 7 days per week (i.e. 365 days before the start of the outage4. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk5. Access requires a valid X.509 or 8,760 hours), the login via an EGI SSO account6. Support is available between: • Monday to seamlessly support business operationsFriday. Planned and announced interruptions may reduce • From 9:00 to 17:00 in the effective operating time zone of a servicethe relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 08/06/2021 OLA agreed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of 06/12/2021 Extended agreement with the Component Provider and Section 7. till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of 11/01/2022 Updated the cluster: 36 vCPU cores and 32GB of RAM OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSGSI-Bari data centre) LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/06/2021 to 31/12/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 26/03/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider to support COVID-19 research projects Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The main objective of WeNMR is to harness lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the potential of digitisation, big data existing expertise available within WeNMR1 and cloud technologies to improve the modelling, creation N4U2 and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses integrating molecular structural biology and public administrations of improving how they make policy decisions by accessing medical imaging services and using data. The Customer is a consortium represented by ATOSthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/08/2020 01/03/2020 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 05/05/2021 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 22/01/2022 Updated the host of the Component Provider and Section 7. OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The LAGO (Latin American Giant Observatory)1 project is an extended Astroparticle Observatory at global scale. It is mainly oriented to harness basic research on three branches of astroparticle physics: the potential extreme universe, space weather phenomena, and atmospheric radiation at ground level. The LAGO detection network consists in single or small arrays of digitisationparticle detectors at ground level, big data spanning over different sites located at significantly different latitudes (currently from Mexico up to the Antarctic region) and cloud technologies different altitudes (from sea level up to improve more than 5000 meters over sea level), covering a huge range of geomagnetic rigidity cut-offs and atmospheric absorption/reaction levels. The LAGO Project is operated by the modellingLAGO Collaboration, creation a non-centralized and implementation distributed collaborative network of policymore than 100 scientists from more than 30 institutions in 11 countries. In three years (2020-2023) Finally, detectors installed in various universities are used as a tool to teach students about particle and astroparticle physics, in particular by leading them to the project will address challenges faced by many businesses and public administrations measurement of improving how they make policy decisions by accessing and using datathe muon decay. The Customer is a consortium represented by ATOSthe EOSC-Synergy consortium. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 30/11/2015 OLA signed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 02/10/2018 Updated the host of the Component Provider and Section 7. OLA until 06/2019 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM 12/06/2019 Updated OLA until 06/2020 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx 30/04/2020 Updated OLA until 06/2021 Xxxxxxxx Xx Xxxxx v0.5 27/07/2021 Updated OLA until 06/2022 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 7 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 10 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 The present Operational Operation Level Agreement (“the Agreement”’) is made between EGI Foundation XXX.xx (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) CATANIA-STACK (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness The EXTraS project (Exploring the potential X-ray Transient and variable Sky1) is harvesting the hitherto unexplored temporal domain information buried in the serendipitous data collected by the European Photon Imaging Camera (EPIC) instrument on board the ESA XMM-Xxxxxx, in 13 years of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using dataobservations. The Customer main result will be a public catalogue that will become the reference for time domain astrophysics in the soft X-ray band, until a future, dedicated mission is deployed. The project plans to perform part of this analysis by exploiting Cloud resources through a dedicated science gateway. This will allow extending the analysis to recent EPIC data, not included in the public catalogue that will be released at the end of 2016, and will also allow users from the community to analyse their own data using EXTraS pipelines. Moreover, population studies of transient and variable sources can be performed only when the systematic analysis of the full data sample and its screening and validation is concluded, i.e. after the end of the EXTraS project. The User is a consortium represented by ATOSthe INAF-IASF. This Agreement is valid from 01/08/2020 01/06/2017 to 31/12/202201/06/2022. The Component Once approved, this Agreement is automatically renewed, as long as the Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation foundation and the Component Provider on 13/10/202030/11/2015. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submissionCommunity. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded funded, by the European Commission or government grants. ● Pay-forper-use - Model where a the customer directly pays for the service used. 1 xxxx://xxx.xxxxxx-xx0.xx 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 The Services are defined by the properties summarised in the following table described in the below linksproperties: ● Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource CentreCenter: INFN-CLOUDCATANIA-BARI CategorySTACK (Country: Italy) o Services: Cloud Compute ▪ Number of virtual Virtual CPU cores: 136 10 ▪ Memory per core (GB): 336 4GB per core, 40GB in total ▪ Local disk (GB): 40 20 GB ▪ Public IP addresses: Yes. Access to the VPN is also provided. yes ▪ Payment mode offer: Sponsored ▪ Other technical requirements: ▪ Duration: 01/06/2017 – 01/06/2022 o Allocation type: Pledged Other technical requirementso Provider AUP link: The INDIGOxxxxx://xxxxxxxxx.xxx.xx/document/2623 o Supported VOs: xxxxxx-xx0.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx-xx0.xx o VO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offerwide list: Pay-for-use4 Durationxxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxxx-xx0.xx/xxxxx.xxxx o GOCDB endpoint urls: 01/08/2020 - 31/12/2022 xxxxx-xxxxxx.xx.xxxx.xx (xxx.xxxxxxxxx.xxxx) Online Storage (category: Storage) Description: xxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Centre Center: INFN-CLOUDCATANIA-BARI Category STACK (Country: Italy) o Online Storage ▪ Guaranteed storage capacity [TB]: 2TB 0.6 ▪ Opportunistic storage capacity [TB]: N/A ▪ Standard interfaces supportedsupported3: POSIX ▪ Storage technology4: ▪ Payment mode offer: Sponsored ▪ Other technical requirements: 3 CDMI, POSIX/Object Storage Storage technology, SWIFT, etc. 4 DPM, dCache, STORM, etc. ▪ Duration: 01/06/2017 - 01/06/2022 o Allocation type: Pledged o Provider AUP link: xxxxx://xxxxxxxxx.xxx.xx/document/2623 o Supported VOs: xxxxxx-xx0.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx-xx0.xx o GOCDB endpoint urls: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are As defined in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a serviceResource Center OLA.

Issue Date Comment Author. FINAL 13/10/2020 30/09/2022 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIISAS-Bari data centre) FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 01/10/2022 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022)30/04/2023. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/202030/09/2022. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute 1 xxxxx://xxxxxxxxxxx.xx/ Resource Centre: INFNIISAS-CLOUD-BARI FedCloud Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 in total Local disk (GB): 40 See Online Storage Public IP addresses: Yes. Access to the VPN is also provided. 15 Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on Members of the same resources, without an additional costVirtual Organisation "xx.xxxxxxxxxxx.xx" need permission to create images in the OpenStack project. Payment mode offer: Pay-for-use4 use3 Duration: 01/08/2020 01/10/2022 - 31/12/2022 30/04/2023 Online Storage Resource Centre INFNIISAS-CLOUD-BARI FedCloud Category Online Storage Guaranteed storage capacity [TB]: 22 TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Block storage Storage technology: N/A Ceph distributed storage and NFS storage backed by disk array. Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 01/10/2022 - 31/12/2022 30/04/2023 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation 3 See service offer for specifications (e.g. pricing, administration) Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,00014,300 € excl. VAT Storage Free (included Included in the compute costs) . Technical support 5,000€ Included in the compute costs. Total 39,000€5 14,300 €4 The Services are supported by additional services: ● Accounting6 Accounting5 ● Service Monitoring7 Monitoring6 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool7. ● The provider must provide justification for downtime periods exceeding 24 hours. 4 Excluding VAT (reverse charging) 5 xxxx://xxxxxxxxxx.xxx.xx/ 7 xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/broadcast ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk8. Access requires a valid X.509 or the login via a EGI SSO account9. Support is available between: ● Monday to Friday. ● From 09:00 to 16:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 30/11/2015 OLA signed with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 15/02/2018 Updated the host of the Component Provider and Section 7. OLA until 12/2018 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM 05/12/2018 Updated OLA until 12/2019 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 22/11/2019 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.5 28/05/2021 Updated OLA until 12/2022 Xxxxxxxx Xx Xxxxx v0.6 09/01/2022 Updated OLA template (from 104 to 136 vCPUsv2.13) Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxx Xx Xxxxx v0.7 11/11/2022 Updated OLA until 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSINFN-Bari data centre) CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datalife science researchers. The Customer User is a consortium represented by ATOSthe Uppsala University, Sweden2. This Agreement is valid from 01/08/2020 01/12/2015 to 31/12/202201/12/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 21/11/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, till 10/2021 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated 16/12/2021 Extend the host of agreement with the Component Provider and Section 7. till 10/2022 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSIN2P3-Bari data centre) IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The two B-factory experiments (Belle at KEKB, BaBar at PEPII) observed the first large signals for CP violation (matter-antimatter asymmetries) in the B meson sector in 2001. These results demonstrated Xxxxxxxxx and Xxxxxxx's hypothesis for the origin of the CP violation is correct and provided the experimental foundation for their 2008 Nobel Prize in Physics. Belle II1, the first super B-Factory experiment, is designed to harness make precise measurements of weak interaction parameters and find NP (New Physics) beyond the potential Standard Model of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policyparticle physics. In three years (June 2020-2023) , SuperKEKB, the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datanew e+e- collider, achieved a new instantaneous luminosity world record, 2.4x1034 cm-2s-1. The Customer is a consortium represented by ATOSthe Belle II Collaboration (VO name is belle). This Agreement is valid from 01/08/2020 01/10/2020 to 31/12/202231/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 05/04/2019 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated 14/12/2020 Extended the host of agreement with the Component Provider and Section 7. till 06/2023 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of 05/01/2022 Updated the cluster: 36 vCPU cores and 32GB of RAM OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The Fusion EGI-ACE Competence Centre1 wishes to harness demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the potential of digitisation, big data fact that local resources are not scaled for peak demand and cloud technologies we wish to improve use the modelling, creation and implementation of policy. In three years infrastructure provided by EOSC (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datacloud providers) as a scalable, non-vendor specific resource. The Customer User is a consortium represented by ATOSthe UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/08/2020 01/08/2019 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) GRIF (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/01/2016 to 31/12/2022. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated v3 19/12/2018 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of v4 22/11/2019 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) CKIYDUFB (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/02/2018 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 11/06/2019 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated 14/12/2020 Extended the host of agreement with the Component Provider and Section 7. till 06/2023 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of 05/01/2022 Updated the cluster: 36 vCPU cores and 32GB of RAM OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSUNIV-Bari data centre) LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The Fusion EGI-ACE Competence Centre1 wishes to harness demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the potential of digitisation, big data fact that local resources are not scaled for peak demand and cloud technologies we wish to improve use the modelling, creation and implementation of policy. In three years infrastructure provided by EOSC (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datacloud providers) as a scalable, non-vendor specific resource. The Customer User is a consortium represented by ATOSthe UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/08/2020 01/08/2019 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA 11/03/2016 Xxxxxx XXX with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. 13/12/2017 Extended OLA till 12/2020 Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top 24/07/2019 Change name of the cluster: 36 vCPU cores and 32GB of RAM provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v0.4 25/07/2019 Change user name from Mobrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.5 27/03/2020 Extended pledged resources for supporting COVID-19 research activities Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% v0.6 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.7 11/12/2021 Updated OLA template (from 104 to 136 vCPUsv2.13) Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaSCESNET-Bari data centre) MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The main objective of WeNMR is to harness lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the potential of digitisation, big data existing expertise available within WeNMR1 and cloud technologies to improve the modelling, creation N4U2 and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses integrating molecular structural biology and public administrations of improving how they make policy decisions by accessing medical imaging services and using data. The Customer is a consortium represented by ATOSthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/08/2020 01/01/2016 to 31/12/202230/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreement (September-October 2022)the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on