Goals & Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent SDS service delivery to the Customer by the Service Provider. The goal of this Agreement is to obtain mutual agreement for SDS service provision between the Service Provider and Customer. The objectives of this Agreement are to: Provide clear reference to service ownership, accountability, roles and/or responsibilities. Present a clear, concise and measurable description of service provision to the Customer. Match perceptions of expected service provision with actual service support and delivery.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Goals & Objectives. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent SDS service delivery to the Customer by the Service Provider. The goal of this Agreement is to obtain mutual agreement for SDS service provision between the Service Provider and Customer. The objectives of this Agreement are to: • Provide clear reference to service ownership, accountability, roles and/or responsibilities. • Present a clear, concise and measurable description of service provision to the Customer. • Match perceptions of expected service provision with actual service support and delivery.
Appears in 2 contracts
